Terms & Conditions

Effective date: 6 November 2026

These Terms & Conditions apply to your use of the Dinosaur World website (dinosaurworld.net.au) and to every visit, ticket, party booking, school excursion, private booking and gift card purchase. Dinosaur World is operated by Dino World Pty Ltd (ABN 24 615 166 982) (“Dinosaur World”, “we”, “us”). By visiting the park, making a booking or using this website, you agree to these terms.

1. Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where these terms limit our liability, they do so only to the extent the law allows.

2. Opening hours and closures

  • Our standard hours are Friday 10am–3pm and Saturday–Sunday 10am–4pm. We are open every day during Victorian school holidays and on public holidays, except Christmas Day, Boxing Day and New Year’s Day.
  • On days forecast at 34°C or above we may close early, from 2pm. We recommend arriving early on hot days.
  • We may close all or part of the park, or change hours, attractions or activities, because of extreme weather, safety concerns, maintenance or circumstances beyond our control. Current hours are published on our website and Facebook page.
  • Some activities run on set days only. Bedrock Mini Golf does not operate on Fridays during school terms. Friday Story Time (11am) runs during school terms only.

3. Tickets and entry

  • Entry tickets are purchased at the gate on the day. We do not take online ticket bookings for general entry.
  • Prices are as displayed on our website and at the gate and include GST. We may change prices at any time; the price at the gate on the day of your visit applies.
  • Child tickets apply to children under 16. Adult tickets apply to visitors 16 and over. Children under 2 enter free. A Family Pass covers 2 adults and 2 children. We may ask for reasonable proof of age.
  • Entry includes one complimentary Trainasaurus train ride per person. Dig & Discover and Bedrock Mini Golf are charged separately.
  • Tickets are valid for single entry on the day of purchase only and are not transferable or redeemable for cash.
  • We don’t provide refunds for change of mind, early departure, or weather conditions on a day we remain open. This does not affect your rights under the Australian Consumer Law.
  • We may refuse entry to, or ask to leave, anyone whose behaviour is unsafe, abusive or in breach of these terms, without refund.

4. Supervision of children

  • Children under 16 must be accompanied and supervised by a responsible adult at all times, including on the train, at Dig & Discover, in the mini golf area and in playgrounds.
  • Dinosaur World staff do not provide child supervision. Parents, carers, party hosts and teachers remain responsible for the children in their care.

5. Safety and conduct in the park

  • Please follow all signs and staff directions, especially when boarding, riding and leaving the Trainasaurus train.
  • Our dinosaur models and animatronics are for viewing only. Please don’t climb on, sit on, pull or damage them unless a sign or staff member says otherwise.
  • Our walking dinosaur and baby dinosaurs are performed characters. Please be gentle; don’t pull, hit or chase them.
  • Fossils from Dig & Discover may be small enough to be a choking hazard. Keep them away from children under 3 and supervise use of chisels and tools.
  • Paths and grounds are outdoors and may be uneven, wet or slippery. Wear suitable footwear and take care.
  • Dinosaur World is a smoke-free and vape-free venue.
  • You are responsible for your own belongings. To the extent permitted by law, we are not responsible for loss of, or damage to, personal property.
  • Please report any injury, incident or hazard to staff immediately.

6. Pets

Pets are not permitted for health and safety reasons. Assistance animals as defined under the Disability Discrimination Act 1992 (Cth) are welcome.

7. Food and BBQ facilities

  • You may bring your own food and use our picnic tables and BBQ facilities. Please leave BBQs and tables clean after use.
  • Food and drinks from our kiosk are sold subject to availability. If you or anyone in your group has a food allergy, please ask staff about ingredients before purchasing. We cannot guarantee any item is free from allergens.

8. Birthday parties

  • Parties must be booked in advance. A $150 deposit is required to confirm your booking. Your date is not held until the deposit is received.
  • Party pricing is room hire ($100) plus standard entry for each guest, unless otherwise agreed in writing. Party food is charged at the prices we confirm with you.
  • Final guest numbers and any food orders must be confirmed with us at least 7 days before the party. The balance is payable on the day.
  • Cancellations by you: if you cancel with at least 14 days’ notice, your deposit will be refunded or transferred to a new date. With less than 14 days’ notice, the deposit is non-refundable, but we will try to move your booking to another available date.
  • Cancellations by us: if we have to cancel because of extreme weather, safety or circumstances beyond our control, we’ll offer a new date or a full refund of your deposit.
  • The party host is responsible for supervising all children in the party group and for leaving the marquee, BBQ and surrounding area clean and tidy. Decorations must not damage our marquee or equipment (no nails, staples or glitter/confetti).
  • If the party marquee, furniture or equipment is damaged beyond normal wear, we may charge the reasonable cost of repair.

9. Private after-hours bookings

  • Whole-park private bookings are available after 4pm on Fridays, Saturdays, Sundays, public holidays and school holidays during daylight saving time, for a minimum of 3 hours, at an hourly rate quoted on request.
  • Private bookings are confirmed once we receive the deposit and written confirmation of the quote. Any specific conditions will be set out in your booking confirmation and form part of these terms.

10. School and kindergarten excursions

  • Excursions are booked by phone or email and are confirmed once we send you written confirmation. Pricing is per student as quoted on our website or in your confirmation, plus GST.
  • The school or kindergarten is responsible for providing enough teachers and adult supervisors to meet its own supervision policy and any Department of Education requirements, and for supervising students at all times.
  • A risk assessment is available to teachers on request.
  • Please tell us of any student with additional needs or allergies before your visit so we can help plan the day.
  • Final student numbers must be confirmed before the visit. Invoicing and payment terms will be set out in your booking confirmation.

11. Gift cards

  • Gift cards may be purchased online through our secure payment provider or at the park. They can be redeemed at the gate for entry and on-site purchases.
  • Gift cards are valid for at least 3 years from the date of purchase, as shown on the card.
  • Gift cards cannot be exchanged for cash, and unused balances are not refundable except as required by law.
  • Please treat a gift card like cash. We are not responsible for lost or stolen cards, or for use by anyone who has the card or its code.
  • Online payments are processed securely by our payment provider. We do not see or store your full card details.

12. Photography and filming

  • You are welcome to take photos and videos for personal use. Please respect other visitors and don’t photograph other people’s children without their parent’s or carer’s permission.
  • Commercial photography or filming requires our prior written approval.
  • From time to time our staff may take photos or video in the park for our website and social media. We will not publish images where a child is clearly identifiable without consent from a parent or carer. If you’d rather not be photographed, please let a staff member know.

13. Using this website

  • We try to keep information on this website (including prices, hours and attractions) accurate and up to date, but it may change without notice. Please check before you travel.
  • All content on this website, including text, images, logos, videos and the Dinosaur World name, belongs to us or our licensors. You may not copy or reuse it for commercial purposes without our written permission.
  • This website may link to third-party sites (such as Google Maps, Facebook or our payment provider). We are not responsible for their content or practices.
  • When you send us an enquiry through this website, it is a request only. A booking is confirmed only when we confirm it in writing and any required deposit has been paid.

14. Liability

To the extent permitted by law, and subject to section 1, we are not liable for any indirect or consequential loss arising from your visit or use of this website. Where our liability for failing to meet a consumer guarantee can lawfully be limited, it is limited to supplying the services again or paying the cost of having them supplied again.

15. Privacy

We handle your personal information in line with our Privacy Policy.

16. Changes to these terms

We may update these terms from time to time. The version published on our website when you visit or book applies.

17. Governing law

These terms are governed by the laws of Victoria, Australia.

18. Contact us

Dinosaur World, Cnr Frankston-Flinders Rd & O’Neills Rd, Somerville VIC 3912 Phone: (03) 5977 3018 Email: info@dinosaurworld.net.au