Effective date: 6 November 2026
Dinosaur World is operated by Dino World Pty Ltd (ABN 24 615 166 982) (“Dinosaur World”, “we”, “us”). We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how you can access or correct it.
1. What we collect
We only collect information we need. Depending on how you deal with us, this may include:
- Enquiries and bookings (party, school excursion or private booking forms, phone and email): your name, email address, phone number, preferred booking date, number of guests, and any special requests you include.
- School and kindergarten bookings: the school or centre name, teacher contact details, student numbers and year levels, and any additional needs or allergy information you choose to share.
- Gift card purchases: your name, email address and the recipient’s details if you send a card as a gift. Payments are processed by our third-party payment provider; we do not receive or store your full card details.
- Visiting the park: we do not collect personal information from walk-in visitors buying tickets at the gate, other than standard transaction records from our payment terminal.
- Photos: photos or video our staff take in the park for marketing (see section 5).
- Website use: technical information such as your IP address, browser type, pages visited and how you arrived at our site, collected through cookies and analytics tools (see section 7).
- Social media: if you message or tag us on Facebook or Instagram, we receive the information you share there.
If you give us information about other people (for example, party guests or students), please make sure they, or their parent or carer, know you are sharing it with us.
2. Health and allergy information
Allergy, dietary or additional-needs information is sensitive information. We only collect it with your consent, only use it to keep your group safe and plan your visit or party, and do not use it for any other purpose.
3. How we use your information
We use personal information to:
- respond to enquiries and confirm, manage and invoice bookings
- process and deliver gift cards
- plan for allergies, additional needs and safety on the day
- contact you about changes to your booking, including weather closures
- maintain the safety and security of the park
- improve our website and services
- send you news and offers, but only if you have opted in (see section 6)
- meet our legal, accounting and insurance obligations
4. Who we share it with
We do not sell or rent your personal information. We share it only where needed with:
- service providers who help us run the business, such as our website host and developer, email provider (Microsoft 365), payment and gift card provider, and accountant
- our insurers and professional advisers, if an incident or claim occurs
- government agencies or law enforcement where required or authorised by law
Some of these providers store data on servers outside Australia, including in the United States. We take reasonable steps to make sure they protect your information to a standard consistent with Australian privacy law.
5. Photos and social media
Our staff may take photos and video in the park to share on our website and social media. We will not publish images in which a child can be clearly identified without consent from their parent or carer. If you would like an image of you or your child removed, contact us and we’ll remove it from our website and social media accounts as soon as reasonably possible.
6. Marketing emails
We’ll only send marketing emails if you have agreed to receive them. Every marketing email includes an unsubscribe link, and you can also opt out at any time by emailing us. Booking-related messages are not marketing and will still be sent while you have a booking with us.
7. Cookies and analytics
Our website uses cookies — small files stored on your device — to make the site work and to understand how visitors use it. We use Google Analytics to measure traffic and understand how visitors use our site. It may collect your IP address and browsing activity on our site. You can block or delete cookies through your browser settings, and you can opt out of Google Analytics at tools.google.com/dlpage/
Our website links to and embeds third-party services such as Google Maps, Google Reviews, YouTube, Facebook and Instagram. These services have their own privacy policies.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including password-protected systems and limiting access to staff who need it. Website enquiry forms are sent over an encrypted (HTTPS) connection. We keep personal information only as long as we need it for the purposes above or as required by law (for example, tax records are kept for 5 years), then securely delete or de-identify it.
If a data breach is likely to result in serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
9. Children’s privacy
Our website is designed for parents, carers and teachers. We do not knowingly collect personal information directly from children through our website. Information about children, such as party guests or students, is provided by and managed with their parent, carer or school.
10. Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We’ll respond within 30 days. We may need to confirm your identity first. If we decline a request, we will tell you why.
11. Complaints
If you have a concern about how we have handled your personal information, please contact us first and we’ll aim to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.
12. Changes to this policy
We may update this policy from time to time. The current version will always be available on our website.
13. Contact us
Privacy Officer, Dinosaur World Cnr Frankston-Flinders Rd & O’Neills Rd, Somerville VIC 3912 Phone: (03) 5977 3018 Email: info@dinosaurworld.net.au